Careers

HolaDoctor is an exciting, forward-thinking company that fosters collaborative and creative excellence. If you are highly motivated and enjoy the rewards of working with people from diverse cultures and backgrounds, a fulfilling career can be yours at HolaDoctor. Our broad mission requires that it continually seek out talented people who can help position our company for continued growth in a rapidly-changing global environment.

Our offices are located in Atlanta, Miami, Orlando, Jersey City and Perth Amboy, while some of our team members work remotely from Los Angeles, Washington D.C., and Buenos Aires, Argentina.

Currently Available Positions

( Miami, FL )

***CANDIDATES MUST BE LICENSED (2-15 OR 2-40) TO BE CONSIDERED FOR THIS POSITION***

HolaDoctor, the #1 Hispanic Health Company (see UnivisionSalud.com) is hiring experienced Licensed Health Insurance Agents to process applications at our call center.

  • $400 WEEKLY SALARY + COMMISSIONS
  • We bring the clients
  • You enroll them by phone
  • Paid Training
  • Full Time and Part Time positions available with flexible schedules
  • Great opportunity to make extra income during Open Enrollment Period
  • Long term employment opportunities (not just through open enrollment)
  • MUST have a valid Health Insurance License (2-15 or 2-40)

Looking for

  • Bilingual (Spanish/English)
  • Spanish Speaking
  • English Speaking

APPLY NOW!!!

Send your resume now
( Jersey City, NJ )

Position Overview

The Director of Member Services position is based in Northern New Jersey. The successful candidate will be responsible for building customer loyalty and retention among health plan members who have purchased individual (i.e. Obamacare) insurance. On a day-to-day basis, the Director will oversee an array of customer service and health promotion activities for members that visit HolaDoctor’s retail centers located in Jersey City and Perth Amboy, NJ. The Director position will also support telephonic outreach to members that live through the state of New Jersey.

Much of HolaDoctor’s member population is multicultural and new to health insurance. Customer service includes such activities as helping members find a Spanish-speaking doctor in their network, signing up for no-cost preventive services, and paying their premiums online. Health promotional events include wellness seminars, healthy cooking demonstrations, and screenings that take place at the retail centers. In this position you will be helping many people benefit from their health insurance, access medical care and improve their personal wellbeing. We offer a competitive salary and a generous performance-based bonus. If you are well qualified and like to work hard alongside a fun group of people, we encourage you to APPLY TODAY!

Key Responsibilities

  • Develop and implement the Strategic and Tactical Plan for building trust, loyalty and retention among members
  • Supervise and manage a team of about a dozen customer service advisors staff located at the Jersey City and Perth Amboy retail centers
  • Train and coach customer service advisors to maximize customer satisfaction
  • Create and oversee a robust schedule of telephonic and in-person events and activities
  • Assure that communications and member interactions are conducted in a culturally sensitive manner
  • Track and analyze success and quality metrics on a daily and weekly basis
  • Assess staff performance and attainment of success metrics
  • Manage the Customer Service Budget

Qualifications and Experience

  • Bachelor's Degree, with a major in communications, business, health or other relevant field
  • At least 3 years’ experience providing customer service, preferably to health plan members
  • Experience training and managing customer service teams
  • Health Insurance background preferred, CMS navigator certification valued
  • Fluent in Spanish and English. Strong verbal and written communication and multi-tasking skills
  • Experience managing a budget
  • Excellent interpersonal skills with diverse individuals at all organizational levels
  • Proficiency in Microsoft Office and database systems

About Hola Seguros

HolaDoctor (www.holadoctor.net) is the leading provider of Hispanic and Multicultural marketing and member acquisition solutions to the healthcare industry. HolaDoctor’s wholly owned subsidiary, Hola Seguros (also dba "HolaDoctor Insurance Services") is an insurance brokerage company that provides assistance with enrollment as well as customer service to individuals who qualify for individual health insurance (aka Obamacare) in several states, including New Jersey and Florida. Our company is growing fast are in immediate need of a Director of Member Services.

Send your resume now
( Perth Amboy, NJ )

***CANDIDATES MUST BE LICENSED (2-15 OR 2-40) TO BE CONSIDERED FOR THIS POSITION***

Do you have a health license and are not using it? Are you looking for a guaranteed income plus commissions?

We are hiring Spanish and English-speaking Health Insurance Agents to process applications at our retail center locations (Jersey City and Perth Amboy).

We provide the customers and training.

$400 weekly base salary plus commission per completed application.

Full time and part time positions available. You must be a licensed agent.

Required experience

Send your resume now