Member
Engagement

and Retention

HolaDoctor provides an effective solution developed by our own dedicated staff of Hispanic healthcare and marketing professionals to aid you in engaging and retaining newly acquired and current Hispanic members.

Our comprehensive solution is comprised of three elements:

Bilingual Contact Center

To maximize retention of newly acquired and existing members, our team strives for 100% customer satisfaction with every exchange, whether via phone, email or real-time chat.

Health Risk Assessment

and motivates them to complete it. HolaDoctor also has its own culturally optimized HRA for Hispanics, if the health plan chooses to utilize it over or in addition to their own HRA.

Digital Content and Communications

engage Hispanic members, build trust and increase retention.